OUR QUALITY
Quality means delivering services and products
that meet or exceed your expectations. We listen to your needs.
We manage projects with as much attention to delivery dates
as to deliverables. We communicate everything you need to
know, before you have to ask about it. At Quintiles it's all
about results. And we take pride in consistently delivering
the kind of results that have made us to a leader.
The structure for Ersoylar Metal Quality Program includes
the core processes for product and service realization, and
the management and support processes required for effective
measurement, analysis, and improvement efforts required for
long-term success. Individual procedures and work instructions
are implemented based on value-added need. Enhancement of
quality, consistency, and continual improvement of the system
will result from a variety of actions, including:
- Thorough system and project
planning
- Product and task inspections and tests
- Project/task audits and monitoring and control
- System audits
- Customer feedback |
- Tracking performance management metrics
- Tracking delivery on our proposal promises
- Corrective and preventive action focused on cause elimination
- Routine regular communication |
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